WorldHost - Communication Tools for the Service Professional

Building on the communication principles presented in WorldHost Fundamentals, this online course provides service professionals with enhanced service skills required to deliver memorable quality visitor and customer experiences.

Course Objectives

  • Understand how your attitude affects your customers’ experiences
  • Learn communication skills to apply in your role as a service professional
  • Learn the importance of internal and external customers and how they affect customer service for your clients
  • Learn various communication tools and approaches relevant to providing service
  • Learn customer service best practices using technology
  • Understand and apply the most appropriate tool or approach for a specific customer service situation.

Format

  • Self-directed
  • Includes video and audio training, discussion board, journal
  • Comprehensive list of resources and checklists provided
  • Access is available 24/7 for three weeks (21 days) from date of registration
  • Self-signing certificate upon passing final assessment

Estimated course completion

  • 2 to 3 hours

Cost

  • $65 (plus tax) per person


Register for Course

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